Join Our Team
If you’re a smart, energetic person who thrives in a cross-cultural, multilingual environment, we’d love to talk to you! The Welcoming Center is proud to be an equal opportunity employer.
Front Desk/Intake Specialist
This role will serve a dual purpose. It is a front desk receptionist position as well as an Intake Specialist for our participants. The individual who fills this role must be bilingual in English and either Spanish, French, Arabic, or Mandarin Chinese, and must be comfortable with a range of cultures and individuals who do not speak English or who have limited English language proficiency. Patience and the ability to listen carefully are especially important qualities for this position. A flexible attitude and welcoming demeanor is essential.
- Provides coverage for the front desk. Greets guests warmly and tries to resolve simple questions or find another staff member who might be able to assist the client with an immediate need.
- Welcomes all guests/participants with a positive and professional demeanor. Ascertains how to direct guests to appointments, classes, or next steps. Notifies appropriate staff of participant inquiries.
- Demonstrates a willingness to learn new procedures and systems required to staff the front desk and perform the duties of an Intake Specialist.
- Ability to document interactions with clients in the WCNP Access database.
- Schedules appointments for staff and participants, making special efforts to help assure participants understand time, date, and purpose of meetings.
- Sends out a confirmation e-mail, text, and/or letter when appropriate to follow-up on appointments or telephone calls.
- Assists other staff with clerical tasks related to programs, classes, and special events.
- Inputs business card information into a digital database accessed by management staff.
- Maintains visitor log.
- Other duties as assigned and appropriate to the role.
- Minimum two-year college degree (or equivalent).
- At least three years of work experience with the public.
- Bilingual in any of the following languages: Spanish, French, Arabic, or Mandarin Chinese.
- High level of digital literacy. Specific ability to use Microsoft Office 365, particularly Word, Excel, Access, and One Drive. Experience with Google Docs and other Google apps.
- Excellent phone manner.
- Willing to work some evening hours to provide desk coverage.
Application Deadline: 08/28/2017
Small Business Advisor
Reporting to the Director of the Small Business Department, the Small Business Advisor performs a variety of financial/business management, advising, technical assistance, and related training services to new and existing small businesses; evaluates technical assistance needs of Community Development Organizations, business associations, and other community groups; supports entrepreneurs in accessing a wide variety of resources available in Philadelphia and beyond; manages communication, outreach and client recruitment; and coordinates partnerships with stakeholders. Second language is required, preferably Spanish, Vietnamese, Mandarin, Korean, or Arabic.
- Provides direct technical assistance to small business clients in the research and development of business plans, marketing plans, loan proposals, and related business development tasks.
- Participates in the development, promotion, coordination, and delivery of small business management training programs and workshops.
- Coordinates and participates in efforts to build relationships with local businesses and organizations to establish and develop fee-for-service consulting opportunities.
- Facilitates effective relationships with program participants, community leaders, neighborhood residents, and members of the business community.
- Builds client base and uses different outreach strategies to recruits program participants.
- Prepares program performance reports for both internal and external stakeholders.
- Willing to work on evenings/weekends as needed.
Skills & Abilities
- Strong interpersonal and communication skills and demonstrated experience working effectively with a wide range of constituencies in a diverse community.
- Able to gather data, compile information, and prepare and present reports.
- Possesses effective logical thinking and analytical skills.
- Able to adapt to the changing relationships between the Welcoming Center and stakeholders.
- Second language required, preferably Spanish, Vietnamese, Mandarin, Korean, or Arabic.
- Bachelor’s degree in business management, finance, accounting, sales, or any other related subject; business ownership experience a plus.
- Familiarity with small business start-up process for the state of Pennsylvania and the city of Philadelphia, including a knowledge of licensing & regulations for different sectors.
- Experience developing business strategies (marketing, financial, import/export, others)
- Familiarity with different models of small business financing.
- Knowledge of Philadelphia’s entrepreneurial ecosystem, including nonprofit and city programs.