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The Student Support & Intake Coordinator will support The Welcoming Center in expanding the capacity of its ESOL (English for Speakers of Other Languages) and Digital Skills Training activities by providing a high quality, participant- centered intake process and referrals to reduce barriers and challenges faced by participants. The Coordinator is responsible for all intake processes for ESOL participants and for supporting the intake and screening of volunteers who engage with the ESOL program. Under the supervision of the Director of ESOL, the Coordinator assists in the development and implementation of the process to welcome participants to the program, application processes, referrals to internal programs and external service organizations, and follow-up with participants. The Coordinator will utilize research-driven practices in culturally responsive and trauma-informed methods to ensure participants feel safe, comfortable and cared for as they inquire about and engage with our programming. In addition, the Coordinator will maintain a list of relevant referral resources in coordination with staff and maintain relationships with referral partners and other stakeholders. The Coordinator also supports English Language Learners in removing the barriers that might hinder their educational and career pathway advancement. Case management includes: (1) assessment of participants to determine service needs; (2) referral and facilitation of connections to obtain needed services; (3) documentation of referrals and service deliveries; (4) monitoring and follow-up; and (5) evaluation.

• Conduct 1-on-1 case management meetings with all ESOL class participants at the beginning of their class cycle, and provide follow-up case management meetings with participants once a month on an as-needed basis.
• Identify needs of participants in order to successfully participate in and complete their course.
• Provide timely referrals, resources, and support for participants.
• Track and report outcomes. Ensure all documentation is accurate and complete.
• Interface with instructors and other Welcoming Center staff to ensure appropriate progress for each participant.
• Work with instructors to monitor participant educational achievement and attendance to identify when a participant may need additional support.
• Work with Director of Strategy and Impact to evaluate Student Support activities and identify ways to improve data tracking and service delivery.

• Work closely with the ESOL team to ensure integration of student support and intake activities with instructional goals, volunteer engagement, and career support.
• Actively engage with TWC program staff, volunteers, and participants to ensure that intake and student support
• In all duties, demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek processes align with TWC mission, values, and strategic plan.

• Strong interpersonal and communication skills and demonstrated experience working with a wide range of constituencies in a diverse community. Able to adapt to intercultural communication and present both a professional and approachable demeanor.
• Excellent listening skills, allowing for language and culture differences in communication.
• Excellent verbal, written, and telephone communication skills.
• Strong emotional intelligence, including an ability to empathize, maintain composure, and provide a reassuring atmosphere.
• Possess strong problem-solving skills. Able to respond to situations with sensitivity and patience.
• Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Microsoft Office Suite and SharePoint, Salesforce, and remote work tools.
• Ability to collect and compile relevant information on partner and referral organizations from a variety of resources, including online research.
• Highly organized and detail oriented. Ability to manage files and data in consistent ways so that file sharing is efficient.
• Able to work efficiently and effectively under pressure
• Multi-tasking capabilities with a strong ability to prioritize

• Bachelor’s degree in social work, human services, adult education or related field – or equivalent experience – is required; MSW or Master’s degree preferred.
• At least 2 years experience in social or human services. Immigrant services experience preferable.
• Experience or relevant educational focus in adult education, intercultural communication, community development, immigrant integration, case management, data entry, social work, or related fields.
• Experience working with English Language Learners, especially at beginner to intermediate levels.
• Familiarity with cultural responsiveness and trauma-informed practices a plus.
• Demonstrated evidence of experience navigating conversations which may be difficult due to language, culture, and other circumstances which may lead to misunderstanding.
• Extensive knowledge of the regional social services network preferred.
• Proficiency in other language[s] a plus.
• Demonstrated ability to implement and improve processes and systems for recruitment and enrollment and for consistent data-tracking and reporting.
• Lived experience from immigrant and refugee communities and/or communities of color is a plus
• Detail-oriented, compassionate individual with strong sense of initiative and commitment to equity.

This is a full-time / 40 hours per week position that may require occasional evening or weekend hours. We offer a competitive benefits package, including vacation, health care (medical, dental, vision), sick leave and access to a 403(B) plan. We welcome applicants of all backgrounds and identities, including those of any age, race, religion, gender, ability, or sexual orientation.

To apply, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “Student Support & Intake Coordinator.” Applications due by Friday, Sep. 29, 2023. Starting salary range for this position is $50,000 – $52,000 a year based on skills and qualifications. This annual salary will be pro-rated for the duration of the grant period (ending June 30, 2024).

Responsibilities:

• Teach in-person and/or online lessons using existing curriculum, making modifications as needed.
• Provide English and digital skills instruction using strategies that are effective with participants of various linguistic, educational, cultural competence, and ability levels.
• Use both standardized and authentic assessment methods to measure student progress.
• Develop warm, welcoming relationships with participants and provide regular feedback.

• In collaboration with the Manager of ESOL & Digital Skills Training and the Director of ESOL, develop and implement digital literacy and ESOL opportunities that are integrated with other TWC program areas and goals.
• Coordinate volunteers to support ESOL and/or digital skills classes and workshops, and work collaboratively with volunteers who provide classroom and individual assistance to participants.
• Collaborate with other Welcoming Center staff regarding participant goals, progress, and employment opportunities/career pathways. Establish and maintain connections with other TWC programs and staff that strengthen ESOL support organization-wide.
• Refer participants as necessary to TWC student support resources and/or other organizations.
• Support recruitment, outreach, and program administration activities for classes and workshops, including the collection of various forms of data from participants, volunteers, and employers. Maintain high attention to detail, privacy, and data integrity. Keep current records in Salesforce and other platforms, for all participants and programming details. Provide data to external funders, and internal Directors as requested.
• Work with the Manager of ESOL & Digital Skills Training, the Director of ESOL, the Director of Strategy and Impact, and relevant program staff to develop and conduct assessments and evaluations for ESOL and digital literacy activities, and report results.
• Share information and promote the program in outreach efforts to local institutions, organizations, community groups and potential employer partners.
• Cultivate partnership opportunities that strengthen The Welcoming Center’s ESOL and digital skills training work – including presenting at conferences, attending networking events, and developing connections with area adult education providers, immigrant community organizations, and advocacy groups.
• Stay informed of developments in the arenas of adult ESOL, digital literacy and digital equity, integrated education and training (IET), language access, and immigrant integration.
• Identify opportunities for: institutional partnership or collaboration; revenue-generating activities; philanthropic and governmental support; and policy advocacy; and pursue such opportunities upon consultation with leadership.
• Ensure ongoing programmatic excellence. This includes overseeing implementation of programs, including managing timelines and resources needed to achieve program and organizational goals.
• In all duties, demonstrates a commitment to organizational core values which uplift the skills, experiences, and aspirations of program participants and recognize their role as agents of the change they seek.

Required Education & Experience:

• Minimum of a Bachelor’s degree and certification in teaching English to speakers of other languages (TESOL / TEFL); a combination of education and experience will also be considered.
• 2-3 years experience teaching adults in a community-based setting.
• Familiarity and experience with a range of adult education pedagogical approaches.
• 2-3 years experience teaching digital literacy, including using internet, email, word processing, and online job searching.
• 2-3 years of program coordination, especially in an education and training setting
• Strong commitment to and demonstrated experience with participant-centered, asset-based, relational approaches to education and community-building.
• Excellent verbal, written, and telephone communication skills. Comfortable adapting communication style to a diverse range of participants. Demonstrated evidence of ability to navigate conversations which may be difficult due to language, culture, and other circumstances which may lead to misunderstanding.

• Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Google Drive, Microsoft Office Suite and SharePoint, online job search tools, and digital literacy & remote learning tools.
• Detail-oriented, creative thinker with strong sense of initiative and commitment to equity.

Preferred Education & Experience:

• Lived experience from immigrant and refugee communities and/or communities of color.
• Master’s degree preferred – or five years of progressive experience in ESOL instruction, adult education, training, facilitation, or workforce development fields.
• Experience teaching digital skills to English Language Learners.
• Experience in workforce development, such as teaching job search skills such as job interviews and resume and cover letter development, a plus.
• Experience using Salesforce.
• Bilingual ability is a plus, though not required.
• Curriculum design experience a plus.
• Familiarity with Northstar Digital Skills Assessment.

Work environment

• Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Dynamic, fast-paced, and sometimes ambiguous environment Physical demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 5-10 pounds at times.

Affirmative Action/EEO statement

The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Instructor will be expected to spend 30-40% of their time working out of TWC’s satellite office in Northeast Philadelphia. Instructor will also be expected to work from TWC’s main office in Center City 1-2 days per week.

Application Process

This is a full-time / 40 hours per week position that may require occasional evening or weekend hours. We offer a competitive benefits package, including vacation, health care (medical, dental, vision), sick leave and access to a 403(B) plan. To apply, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “Instructor, ESOL and Digital Skills.” Applications due by Monday, Oct. 23. Applications will be reviewed on a rolling basis. Starting salary range for this position is $48,000 – $50,000 a year based on skills and qualifications. This annual salary will be pro- rated for the duration of the grant period (ending June 30, 2024).

We welcome applicants of all backgrounds and identities, including those of any age, race, religion, gender, ability, or