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Are you motivated by mission-driven work which creates meaningful change? Are you a creative problem solver with strong communication skills? Do you thrive in a fast-paced and collaborative environment? If this sounds like you, we want you on our team!

Welcoming Center is an equal opportunity employer. People of color, immigrants, women, and LGBTQ candidates are strongly encouraged to apply.

Program Manager (International Professionals Program)

The Welcoming Center is seeking a Program Manager to join our growing Workforce Development division. The Program Manager is a full-time position in the Welcoming Center’s International Professionals Program (IPP) and plays an integral role in IPP program delivery, development and relationship management with participants and external stakeholders. The Program Manager facilitates group training sessions and guides individual participants in planning for short- and long-term professional career goals.

Organization
Founded in 2003, the Welcoming Center for New Pennsylvanians’ (WCNP) mission is to promote inclusive economic growth through immigrant integration. We develop and implement training programs focused on social, civic, and economic engagement which enhance skills and expand opportunities. By doing so, we strengthen the economic development of the city and the state. We believe that immigrants broaden the productivity, profitability, and stability of this region and contribute to both Pennsylvania’s and the nation’s economic growth.

The barriers immigrants face are as diverse as our participants, and our programming responds to the comprehensive and varied nature of their challenges by providing creative, measurable responses to each scenario. We believe every person has skills, experience and aspirations to participate in creative solutions to their challenges and choose their own course of action. We practice collaborative, participant-centered approaches as we seek to cultivate a community that can serve as a vital resource for all people working toward successful immigrant integration.

We seek to address individual needs through our programming, but we also recognize the value of strategic partnerships to elevate immigrant voices and opportunity. By cultivating these external relationships, we increase awareness and leverage resources that promote immigrant inclusivity as an important component of economic growth for all.

Program Description
The International Professionals Program is an eight-month program developed to address the issue of “brain waste” among highly educated, foreign-trained immigrant professionals in Philadelphia who are un- or under-employed and seeking meaningful employment. In addition to traditional job-seeking skills, IPP provides skills to overcome the unique barriers immigrants face when seeking employment in a new culture; specifically building networks and developing cultural competence. The program consists of two phases of instruction. Phase 1 is an eight-week classroom-based and experiential training term that helps build job-seeking skills, and connect participants to mentors, professionals and networks that support their career goals. Training is conducted by WCNP staff, external field experts and volunteers. Phase 2 consists of six months of customized job-coaching and providing one-on-one guidance for job-seeking activities and evolving individual needs. IPP graduates may also have the opportunity to connect to real-world, paid experiences in their field through the Immigrant Fellowship Program, offered in partnership with the City of Philadelphia’s Office of Workforce Development.

Position Summary

Do you thrive in a fast-paced and collaborative environment?

Are you a creative problem solver with strong communication skills?

Are you motivated by mission driven work which creates meaningful change?

Are you passionate about creating equitable opportunities in the regional workforce and economy?

The Welcoming Center is seeking a Program Manager to join our growing Workforce Development division. The Program Manager is a full-time position in the Welcoming Center’s International Professionals Program (IPP) and plays an integral role in IPP program delivery, development and relationship management with participants and external stakeholders. The Program Manager facilitates group training sessions and guides individual participants in planning for short- and long-term professional career goals.

A successful candidate for this position is capable of operating effectively in a dynamic, fast-paced, and sometimes ambiguous non-profit environment. We’re seeking someone who is able to strive for quality in program delivery and outcomes without sacrificing attention to individual participant needs. This role requires strong organizational and administrative skills in order to plan and implement the rigorous program schedule, as well as the ability to professionally engage external relationships with volunteers and employer partners. Proficiency and creativity in classroom management, facilitation and individual coaching is a must, along with an ability to interact with a wide variety of people from different backgrounds with cultural competency and respect.

Responsibilities:

  • In all duties, demonstrates a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
  • Provide regular classroom facilitation of IPP programming that is consistent with the goals of the curriculum, and responsive to the needs of English Language Learners (ELLs).
  • Learn participant’s education level, work history, interests and goals and suggest potential career paths, networking, volunteer and other opportunities. Identify career goals with our program participants and working with them on a plan for how to achieve those goals is essential to this position.
  • Provide advice and counsel on resources for job search and future professional success using best practices for individual coaching. Recognize transferable skills from one profession to another unrelated profession. This includes tackling large issues such as career exploration and decision making as well as tactical skills such as resume and cover letter writing, interviewing, networking, and application preparation. Deliver constructive critiques and guidance to strengthen various aspects of participants’ job search.
  • Advise participants about possible experiential learning opportunities (when appropriate) and resources, such as volunteer work and internships. This includes administration of the Immigrant Fellowship Program, a collaboration with the City of Philadelphia and private industry to provide meaningful, paid work experience to IPP grads.
  • Maintains familiarity with the resources to assist IPP participants with their job searches in a variety of technical, business and financial fields.
  • As a part of outreach, intake and program administration, collect various forms of data from participants, volunteers and employers with high attention to detail, privacy and data integrity. Keep current records in Salesforce and other platforms, for all participants and programming details. Provide data to external funders, and internal Directors as requested.
  • Administer program evaluation tools such as surveys, focus groups, and other tools as a part of the ongoing internal monitoring and evaluation systems for the program. Assist leadership in the production of program reports for both internal and external purposes.
  • Practice excellent communication and time management skills that can serve as a model to program participants. Manage communication with individual participants, cohort groups, and team members as a part of program delivery. Guide participants through communication challenges with great sensitivity as they adapt to US workforce culture.
  • Manage program volunteers, coordinating all aspects of outreach, communication, scheduling, and activities.
  • Coordinating with the Division of Community Engagement, assist in alumni community building efforts through outreach, communication, planning activities, and long-term support.

Skills and Abilities:

  • Strong interpersonal skills, possessing good instincts, intuition and an ability to adapt to intercultural communication, presenting both a professional and approachable demeanor. Excellent listening skills, allowing for language and culture differences in communication. Ability to empathize.
  • Excellent verbal, written, and telephone communication skills. Comfortable adapting communication style to a diverse range of participants. Demonstrated evidence of ability to navigate conversations which may be difficult due to language, culture, and other circumstances which may lead to misunderstanding. Experience working with ELLs desirable.
  • Demonstrated initiative and creativity in program planning and implementation, especially with regard to participant outreach and job search.
  • Strong commitment to core values of community, collaboration, creativity and asset-based, participant-centered approach.
  • Commitment to inter-team communication and cohesiveness and sustaining a supportive and collegial culture during programmatic changes and growth. Willingness to be a part of a team where everyone’s highest and best work is a goal.
  • Experienced facilitator, with a demonstrated ability to utilize a variety of classroom methods to engage participants and effectively communicate content.
  • Experienced one-on-one coach with an ability to form professional relationships with participants in order to support their efforts to reestablish their career path. Working knowledge of job-seeking skills and career pathway development.
  • Ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups and potential employer partners.
  • Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn and other job-seeking online tools.
  • Availability to share evening and occasional weekend hours with fellow teammates (evening hours until 7:30 up to two times per week) for facilitation of programming.
  • Highly organized, detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisor, colleagues and staff across programs. Ability to manage files and data in consistent ways so that file-sharing is efficient.

Salary and Benefits
This is a full-time position with a salary range of $42,000-48,000. Final salary offer is dependent on experience and qualifications. Competitive benefits package inclusive of medical, dental and 401k.

Application Submission
To apply to this position, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “Program Manager – IPP”.

Director of Workforce Development Programs

The Welcoming Center is seeking a Director of Workforce Development Programs to lead and manage this growing division of the organization. The Director of Workforce Development Programs is a full-time position, reporting to the Deputy Director, and responsible for the operation and management of workforce programs and staff. Along with the Deputy Director, organizational leadership and staff, the Director of Workforce Programs will also work to ensure that program implementation decisions are driven by the organization’s mission and values to support an inclusive workforce development strategy.

Organization
Founded in 2003, the Welcoming Center for New Pennsylvanians’ (WCNP) mission is to promote inclusive economic growth through immigrant integration. We develop and implement training programs focused on social, civic, and economic engagement which enhance skills and expand opportunities. By doing so, we strengthen the economic development of the city and the state. We believe that immigrants broaden the productivity, profitability, and stability of this region and contribute to both Pennsylvania’s and the nation’s economic growth.

The barriers immigrants face are as diverse as our participants, and our programming responds to the comprehensive and varied nature of their challenges by providing creative, measurable responses to each scenario. We believe every person has skills, experience and aspirations to participate in creative solutions to their challenges and choose their own course of action. We practice collaborative, participant-centered approaches as we seek to cultivate a community that can serve as a vital resource for all people working toward successful immigrant integration.

We seek to address individual needs through our programming, but we also recognize the value of strategic partnerships to elevate immigrant voices and opportunity. By cultivating these external relationships, we increase awareness and leverage resources that promote immigrant inclusivity as an important component of economic growth for all.

Division Description
We collaborate with our participants, a broad spectrum of organizations, and public and private sector institutions to advance learning, shape policy, and grow the economy. We focus on 3 core program areas: workforce development, entrepreneurship, and community engagement. WCNP’s Workforce Development division is currently focused in these key areas:

  1. Contextualized ESL and Skills Training: Programming which helps English language learners (ELLs) to develop language skills and occupational skills concurrently. By targeting our activity and program models in this way, we are assuring equitable access to training programs for immigrants and English language learners at all skill and educational levels to enter and advance in the labor market. These programs serve a diverse constituency, including TANF recipients and individuals with less formal education.
  2. Foreign-Educated Immigrant Professionals: Programming which addresses “brain waste” among highly educated, foreign-trained immigrant professionals in Philadelphia who are unemployed or under-employed. Primarily through the International Professionals Program, which combines classroom-based and experiential training with one-on-one coaching to support participants in securing meaningful employment.

Position Summary
Are you motivated by mission-driven work which creates meaningful change?

Are you a creative problem solver with strong communication skills?

Do you thrive in a fast-paced and collaborative environment?

The Welcoming Center is seeking a Director of Workforce Development Programs to lead and manage this growing division of the organization. The Director of Workforce Development Programs is a full-time position, reporting to the Deputy Director, and responsible for the operation and management of workforce programs and staff. Along with the Deputy Director, organizational leadership and staff, the Director of Workforce Programs will also work to ensure that program implementation decisions are driven by the organization’s mission and values to support an inclusive workforce development strategy.

A successful candidate for this position is capable of operating effectively in a dynamic, fast-paced, and sometimes ambiguous non-profit environment; understands the power of team building and embraces diverse opinions and viewpoints; and operates from an asset-based perspective. Strong skills in relationship building, managing others, operations, and a commitment to quality is a must.

Responsibilities:

  • In all duties, demonstrates a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
  • Oversight of and accountability for the Workforce Development division budget, including operating budget for programming; Regular review and approval of programming expenditures.
  • Ensure ongoing programmatic excellence. This includes overseeing implementation of programs, including managing timelines and resources needed to achieve program and organizational goals.
  • Lead and support the development of external partnerships that further the mission and goals of the organization as it relates to workforce development. This includes being attuned to organizational relationships with the corporate community to discern workforce needs and occupational requirements; disseminate detailed information on findings to Welcoming Center colleagues and connect colleagues to employers as appropriate.
  • Use data to drive decisions and encourage staff to use data to drive decisions; monitor and improve performance in order to achieve intended program outcomes.
  • Ensure organizational compliance with relevant governmental and grant-funder regulations.
  • Provide regular classroom facilitation of IPP programming that is consistent with the goals of the curriculum. Be consistently responsive to the needs of English Language Learners (ELLs) and maintains familiarity with the resources to assist IPP participants with their job searches in a variety of technical, business and financial fields.
  • Oversee and aid in the development of staff of each workforce development program as they balance providing individualized participant support and broader program planning, delivery and evaluation. Provide oversight and feedback to encourage staff to work toward personal and program goals.
  • Liaise with the Development and Communication Directors in efforts to provide relevant programming information to be used for external audiences, fundraising, participant outreach, and all aspects of stakeholder engagement.
  • Collaborate closely with the Director of Program Development and Training and Curriculum Development Specialist to ensure that program design, content and delivery are aligned with organizational standards and continue to support an internal culture of learning and innovation; data collection and evaluation of all programs is consistent and ongoing.
  • Collaborate closely with Director of Community Engagement to ensure all alumni engagement and participant feedback activities in the Workforce Division are aligned with best practices, core values, and mission of the organization.
  • Pursue learning, activity and opportunity to stay current in understanding the workforce landscape in the region and how the Workforce Division of the organization fits into and responds to it.
  • Invest time and energy in workforce best practice learning – especially with regard to adults, ELLs, and immigrants. Provide opportunity for sharing that knowledge with staff and direct reports.
  • Identify opportunities for: institutional partnership or collaboration; philanthropic and governmental support; and policy advocacy; and pursue such opportunities upon consultation with leadership.

Skills and Abilities:

  • Strong interpersonal skills, possessing good instincts, intuition and an ability to adapt to intercultural communication, presenting both a professional and approachable demeanor. Excellent listening skills, allowing for language and culture differences in communication. Ability to empathize.
  • Strong commitment to core values of community, collaboration, creativity and asset-based, participant-centered focus.
  • Demonstrated ability to manage staff, encourage accountability, and promote excellent work. Preference for individuals who have progressive experience managing diverse teams.
  • Commitment to inter-team communication and cohesiveness, sustaining a supportive and collegial culture during programmatic changes and growth. Willingness to be a part of a team where everyone’s highest and best work is a goal.
  • Able to gather data, compile information, and prepare and present reports.
  • Possess sharp logical thinking and analytical skills; balance long-term, imaginative thinking with the skills to execute consistently on day to day tasks.
  • Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn and other job-seeking online tools.
  • Consistent, high quality written communication skills adaptable to both internal and external audiences.
  • Ability to externally share information and promote workforce programming to local institutions, organizations and potential partners in a way that is consistent with broader organizational communication strategy.
  • At least 5 years’ progressive experience in adult education, training, human resources, or workforce development fields.
  • Bachelor’s degree required, Master’s preferred – or progressive experience in adult education, corporate training, educational policy, human resources, or workforce development fields.

Salary and Benefits

This is a full-time position with a salary range of $50,000-57,000. Final salary offer is dependent on experience and qualifications. Competitive benefits package inclusive of medical, dental and 401k.

Application Submission
To apply to this position, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “Director of Workforce Development Programs”.