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The Welcoming Center is an equal opportunity employer. People of color, immigrants, women, LGBTQ+ candidates, and people from all other underrepresented backgrounds are strongly encouraged to apply.

Position Type: Exempt

Position Status: Full Time

The Welcoming Center’s mission is to promote inclusive economic growth through immigrant integration. We seek to open doors of economic opportunity for immigrants of all education and skill levels and to build immigrants’ individual and collective agency to address barriers to integration and well-being. The Welcoming Center (TWC) does this through training programs focused on social, civic, and economic engagement which enhance skills and expand opportunities. TWC believes that immigrants broaden the productivity, profitability, and stability of this region and contribute to both Pennsylvania’s and the nation’s economic growth. Primary programs and initiatives include: Workforce Development, Entrepreneurship, and Community Leadership. TWC is based in Philadelphia, PA. Check out our website: www.welcomingcenter.org.

Job Summary

  • Reporting to the Welcoming Center CEO and working alongside the Chief Operating Officer (COO), the Controller will be responsible for the day-to-day administrative and financial management of the organization. The successful candidate will be a hands-on and collaborative manager with proven experience in accounting, budgeting, contract and grants management; compliance; payroll & benefits, risk management and office administration.  This is a “hands on” role encompassing all accounting and administration for a leading nonprofit with over 20 employees and an annual budget >$3million.  

Essential Duties, Responsibilities and Accountabilities

  • Oversee and manage day to day functions of the organization, including supervision of  TWC’s financial activities.
  • Oversee and manage financials of contracted services provided by TWC
  • Analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all segments, and oversee all financial, project/program, and grants accounting.
  • Manage organizational cash flow and forecasting.
    Oversee all accounts, ledgers, and reporting systems, ensuring compliance with applicable Generally Accepted Accounting Principles and regulatory requirements. Maintain internal control safeguards and coordinate all audit activities.
  • Implement a robust contracts management and financial management / reporting system; ensure that the contract billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.
  • Update and implement all necessary business policies and accounting practices.
  • Oversee risk management and legal activities, and guarantee compliance with all relevant regulations by ensuring that all program-related functions are conducted in compliance with regulations of the IRS, City of Philadelphia, and other agencies to which TWC is accountable.
  • Oversee payroll, health, and welfare benefits including, but not limited to, the company 403b program.
  • Develop and implement new technical processes and systems that increase financial and operational efficiencies.
  • Develop and maintain relationships and communications with contract administrators for public entities that support TWC work including, but not limited to, the City of Philadelphia and Philadelphia Works

Qualifications

  • A leadership style that inspires confidence and encourages excellence and unfailing professional integrity.
  • Ability to work a flexible schedule that may include occasional weekends. TWC maintains a mandatory three-day weekly in-person work policy.
  • BA/BS degree in business, finance or accounting (CPA Preferred) nonprofit financial management or accounting preferred. Five or more years of experience managing all facets of an organization’s accounting and financial reporting.
  • Nonprofit accounting and management experience required
  • Experience with government contract financial reporting and administration strongly preferred
  • Experience with accounting/finance digital transformation strongly preferred
  • Budgeting experience required
  • Demonstrated skill in providing a high level of service to multiple customers, ideally in a nonprofit context, required
  • Proficiency with accounting software, spreadsheets and data management systems required
  • Experience working as part of a team delivering coordinated services highly desirable
  • Excellent communication and problem-solving skills
  • Ability to pay close and accurate attention to details
  • Ability to juggle multiple tasks and priorities
  • Ability to work in a fast paced, multi-cultural environment

Physical Requirements

Must be able to tolerate a shared office environment (noise)

Primary Location

The Welcoming Center ​​​211 N. 13th Street, Suite 400 ​​​Philadelphia PA  19107

Affirmative Action/EEO statement

The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Application Process

This is a full-time / 40 hours per week position that may require occasional evening or weekend hours. We offer a competitive benefits package, including vacation, health care (medical, dental, vision), sick leave and access to a 403(B) plan. Starting salary range for this position is $60,000 – 70,000 a year based on skills and qualifications.

To apply, please send your resume and a cover letter to anuj@welcomingcenter.org with the subject “TWC Controller application.”

Applications are due by July 15th.

We welcome applicants of all backgrounds and identities, including those of any age, race, religion, gender, ability, or sexual orientation.

Summary/Objective

The Employment Specialist is a full-time position on the Workforce Development team and plays an integral role in relationship management with program staff, participants, and external employer stakeholders. In collaboration with program manager/staff/volunteers, the Employment Specialist facilitates group training sessions and guides individual participants in planning for short- and long-term career goals. The Employment Specialist also supports cross-programmatic coaching efforts, including, but not limited to, the International Professionals Program, ESOL for Job Search, and individual participant coaching support. The Employment Specialist coordinates with the Program Manager, IPP to contribute to the development and maintenance of coaching standards as a part of overall workforce strategy and program design.

Reporting to the Program Manager, International Professionals Program the Employment Specialist guides participants in navigating professional work opportunities and workplace environments by facilitating the program curriculum and serving as an individual career coach. The IPP Employment Specialist reviews participants’ education level, work history, interests and goals and suggest potential career paths and job opportunities. Identifying career goals for our program participants and guiding them on how to achieve those goals is essential to this position.

Essential Functions

  • In all duties, demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
  • Maintains familiarity with the resources to assist participants with their job searches in a variety of professional and non-professional fields.
  • Provide coaching to participants on resources for job search or accredited job training programs and future professional success using best practices for individual coaching. Recognize transferable skills from one profession to another unrelated profession. This includes tackling large issues such as career exploration and decision making as well as tactical skills such as resume and cover letter writing, interviewing, networking, and application preparation. Deliver constructive critiques and guidance to strengthen various aspects of participants’ job search.
  • Support cross-programmatic coaching efforts, including, but not limited to, the International Professionals Program, ESOL for Job Search, and individual participant coaching support.
  • Under the supervision of the Program Manager, IPP, assist in the development and maintenance of coaching standards based in best practices for ELLs. Provide support and guidance to program staff in the implementation of these standards.
  • As a part of outreach, intake and program administration, collect various forms of data from participants, volunteers, and employers with high attention to detail, privacy and data integrity.
  • Keep current records in Salesforce and other platforms for all participants and programming details. Provide data internally as requested.
  • Facilitate workforce programming that is consistent with the goals of the curriculum and responsive to the needs of English Language Learners (ELLs).
  • Learn participant’s education level, work history, interests and goals and suggest potential career paths, networking, volunteer and other opportunities. Identify career goals with our program participants and work with them on a plan for how to achieve those goals.
  • Coach participants through available experiential learning opportunities (when appropriate) and resources, such as volunteer work and internships/fellowships. This includes administration of the Immigrant Fellowship Program, a collaboration with the City of Philadelphia and private industry to provide meaningful, paid work experience to current IPP participants.
  • Practice excellent communication and time management skills that can serve as a model to program participants. Manage communication with individual participants, cohort groups, and team members as a part of program delivery. Guide participants through communication challenges with great sensitivity as they adapt to US workforce culture.
  • Assist in alumni community building efforts through outreach, communication, planning activities, and long-term support, collaborating with all programming within the organization.
  • In coordination with the workforce development team, maintain records and relationships with various employers as hiring partners, volunteers, content experts, internship and fellowship resources and other roles which uphold the value of immigrants in the workforce.Competencies
  • Thorough understanding of career coaching/counseling practices, techniques, and theories.
  • Attend related continued education opportunities for professional development such as associations, meetings, conferences. Ability to share knowledge, expertise, and learnings with colleagues and participants.
  • Strong interpersonal and communication skills and demonstrated experience working with a wide range of constituencies in a diverse community.
  • Strong intuition and an ability to adapt to intercultural communication, presenting both a professional and approachable demeanor. Excellent listening skills, allowing for language and culture differences in communication. Ability to empathize.
  • Demonstrate a holistic approach to coaching and rapport-building; be able to have discussions with participants about a full range of interests and needs and refer participants to appropriate resources as necessary.
  • Excellent verbal, written, and telephone communication skills. Comfortable adapting communication style to a diverse range of participants. Demonstrated evidence of ability to navigate conversations which may be difficult due to language, culture, and other circumstances which may lead to misunderstanding. Experience working with ELLs desirable.
  • Demonstrated initiative and creativity in program planning and implementation, especially with regard to participant outreach and job search.
  • Strong commitment to the core values of community, collaboration, imaginative thinking and taking an asset-based, participant-centered approach.
  • Commitment to inter-team communication and cohesiveness and sustaining a supportive and collegial culture during programmatic changes and growth. Willingness to be a part of a team where everyone’s highest and best work is a goal.
  • Ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups and potential employer partners.
  • Availability to share evening and weekend hours with fellow teammates (evening hours until 7:30 up to two times per week) for programming.
  • Highly organized and detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisor, colleagues and staff across programs. Ability to manage files and data in consistent ways so that file-sharing is efficient.
  • Strong computer skills, including an understanding of cloud-based computer platforms.
  • Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn and other job-seeking online tools, and remote learning tools.

 

Supervisory Responsibilities

  • NoneWork environment
  • Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • Occasional travel is possible when attending conferences and representing the organization at various events.

 

Physical demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Prolonged periods of standing and facilitation in a classroom setting.
  • Must be able to lift 5-10 pounds at times.

 

Preferred education and experience

  • Lived experience from immigrant and refugee communities and/or communities of color.
  • Bachelor’s degree required in human resources, business, intercultural communication, education, or other relevant field.
  • Demonstrated experience or equivalent classroom training in career pathway development, one-on-one coaching, tutoring.
  • Demonstrated ability to effectively facilitate or give presentations.
  • Experience working with English Language Learners desirable.
  • Bilingual in Arabic, Spanish, French, Russian or Chinese, desirable but not required.

 

Affirmative Action/EEO statement

The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation and Benefits

This is a full time / 40 hours per week position that will require schedule flexibility to accommodate for some evening hours. We offer a competitive benefits package, including vacation, health care (medical, dental, vision), sick leave and access to a 403(B) plan.

Salary: $48,000 annually

Application Submission

To apply, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject

“Employment Specialist.”

We welcome applicants of all backgrounds and identities, including those of any age, race, religion, gender, ability, or sexual orientation

Senior Director of Work Readiness

FLSA Classification

Exempt

Salary Grade/Level/Family/Range

Workforce Development

Reports to

Chief Operating Officer

Direct Reports (current)

Employer Engagement Coordinator

Program Manager – International Professionals Program (IPP)

JOB DESCRIPTION 

Summary/objective

The Senior Director of Work Readiness will manage and direct workforce training programs and staff and coordinate work readiness programming at the Welcoming Center, ensuring that program implementation decisions are driven by the organization’s mission and values to support an inclusive workforce development strategy. The goal of TWC’s work readiness programming is to ensure that any immigrant or refugee, irrespective of education level, profession or skill attainment, can get assistance from the organization to gain pathways to upward economic mobility.

Essential functions

  • In all duties, demonstrates a commitment to organizational core values which uplift the skills,experiences, and aspirations of program participants and recognize their role as agents of the change they seek.
  • Ensure ongoing programmatic excellence. This includes overseeing implementation of programspursuant to organizational strategic plan goals, including managing timelines and resources needed to achieve program and organizational goals and developing and managing systems to meet funder outcome goals
  • Ensuring work readiness programming is accessible to all potential participants and strategically ensuring that language accessibility it not a barrier to appropriate program participation
  • Lead and support the development of external partnerships that further the mission and goals of the organization as it relates to work readiness.  This includes being attuned to organizational relationships with the corporate community to discern workforce needs and occupational requirements. Working across the organization, oversee Employer Engagement Coordinator to ensure a holistic approach towards employer engagement that includes volunteer opportunities, corporate philanthropy and leveraging communication opportunities.
  • Lead staff through developing annual programmatic goals and the commensurate Workforce Development division budget, including operating budget for programming; Regular review and approval of programming expenditures.
  • Use data to drive decisions and encourage staff to use data to drive decisions; monitor and improve performance to achieve intended program outcomes.
  • Ensure organizational compliance with relevant governmental and grant-funder regulations.
  • Oversee and aid in the development of staff of each workforce development program as they balance providing individualized participant support and broader program planning, delivery and evaluation. Provide oversight and feedback to encourage staff to work toward personal and program goals.
  • Liaise with the Development and Communication team in efforts to provide relevant programming information to be used for external audiences, fundraising, participant outreach, and all aspects of stakeholder engagement.  
  • Collaborate closely with the Director of English for Speakers of Other Languages (ESOL) to ensure that all jobseekers coming through Welcoming Center programming are supported with job placement assistance and wrap around participant support services.
  • Collaborate closely with the Chief Operating Officer, the Director of English for Speakers of Other Languages, and Director for Strategy and Evaluation, to ensure that program design, content and delivery are aligned with organizational standards and continue to support an internal culture of learning and innovation. Ensure that data collection and evaluation of all programs that is consistent and ongoing.
  • Collaborate closely with Director of Community Leadership to ensure all alumni engagement and participant feedback activities in the Workforce Division align with best practices, core values, and the organization’s mission.
  • Pursue learning activities and opportunities to stay current in understanding the workforce development landscape in the region and how the Work Readiness division of the organization fits into and responds to it.
  • Invest time and energy in learning about workforce development best practices – especially regarding adults, ELLs, and immigrants.  Provide opportunity for sharing that knowledge with staff and direct reports.
  • Identify opportunities for: institutional partnership or collaboration; philanthropic and governmental support; and policy advocacy; and pursue such opportunities upon consultation with leadership.

 

Competencies

  • Excellent verbal and written communication skills.
  • Strong interpersonal and cross-cultural communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical and management skills.
  • Experience with team management and team building.
  • Proficient with Microsoft Office Suite or related software.
  • Experience working with English Language Learners and immigrant communities.
  • Familiarity and experience with a range of adult education pedagogical approaches.
  • 2-3 years of program  management experience, especially in an education and training setting
  • Strong commitment to and demonstrated experience with participant-centered, asset-based, relational approaches to education and community-building.
  • Bilingual ability is a plus, though not required.

 

Supervisory responsibilities

  • Hires and trains work readiness staff.
  • Schedules, organizes, and assigns projects to members of the work readiness team.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy.

 

Work environment

  • Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • Must maintain compliance with company hybrid work policy

 

Physical demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 5-10 pounds at times.

 

Preferred education and experience

  • Bachelor’s degree required, master’s degree preferred – or progressive experience in adult education, corporate training, educational policy, human resources, or workforce development fields.

 

Affirmative Action/EEO statement

The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
 
The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.  This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

The final salary will be competitive and based on the selected candidate’s experience.

The range starts at $72,000 and will include a comprehensive benefits package.

To Apply

To apply, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “Director of Work Readiness”

FLSA Classification 

Exempt 

 Reports To 

Director of ESOL & Director of Entrepreneurship 

Effective Dates  

October 1, 2024 to June 30, 2025 

9-month grant-based position with possibility to extend, contingent on funding. 

Organization  

The Welcoming Center (TWC) mission is to promote inclusive economic growth through immigrant integration. We seek to open doors of economic opportunity for immigrants of all education and skill levels and to build immigrants’ individual and collective agency to address barriers to integration and well-being. TWC does this through training programs focused on social, civic, and economic engagement which enhance skills and expand opportunities. TWC believes that immigrants broaden the productivity, profitability, and stability of this region and contribute to both Pennsylvania’s and the nation’s economic growth. Primary programs and initiatives include: Work Readiness, ESOL & Digital Skills Training, Entrepreneurship, and Community Leadership. TWC is based in Philadelphia, PA. Check out our website: www.welcomingcenter.org.   

Summary/Objective  

The Intake Coordinator will support The Welcoming Center in expanding the capacity of its programs by providing a high quality, participant-centered intake process and referrals to reduce barriers and challenges faced by participants.  The Coordinator is responsible for developing and implementing a centralized intake process for TWC programs and supporting the intake and screening of volunteers who engage with TWC programs. Under the supervision of the Director of ESOL and the Director of Entrepreneurship, the Coordinator will initially assist both the ESOL and Entrepreneurship programs in the development, implementation, and improvement of processes to welcome, screen, and enroll participants for two courses:  The Entrepreneurship program’s business planning course and the ESOL program’s English for Entrepreneurs course.  The Intake Coordinator will also support applicants with referrals to internal programs and external service organizations, document applicant data, generate reports, and coordinate assessment.  The Coordinator will utilize research-driven practices in culturally responsive and trauma-informed methods to ensure participants feel safe, comfortable, and cared for as they inquire about and engage with our programming. In addition, the Coordinator will maintain a list of relevant referral resources in coordination with staff and maintain relationships with referral partners and other stakeholders.  

Essential Functions 

  • Coordinate and conduct intake for applicants, including responding to all initial inquiries and collecting responses to the core intake questions. 
  • Conduct full assessments of potential participants’ unique circumstances, strengths, needs, and barriers and determine (1) whether available programs address an applicant’s needs and (2) whether the person is eligible for the programs. 
  • Maintain a full understanding of The Welcoming Center’s programs (including content and cohort calendars) and share information with potential participants. 
  • Make referrals for people who are not currently enrolled – or not eligible to enroll – in a program. 
  • Maintain and update the Salesforce database with applicant information and referrals. 
  • Use AEIS CitySpan (City of Philadelphia database) to publicize English classes and intake sessions and to make referrals to other ESOL and digital skills classes. Enter all enrolled participants into CitySpan. 
  • Conduct and/or schedule English assessments for eligible participants, and ensure that scores are recorded in relevant databases (CitySpan/AEIS and Salesforce). 
  • Support recruitment and outreach for classes and workshops, with a specific emphasis on outreach in Northeast Philadelphia. Share information and promote the program in outreach efforts to local institutions, organizations, community groups and potential employer partners. Coordinate with Communications Manager to ensure all program information is current on the TWC website. 
  • Maintain high attention to detail, privacy, and data integrity. Keep current records in Salesforce and other platforms, for all participants and programming details. Provide data to external funders, and internal Directors as requested. 
  • Work with the Director of Strategy & Impact to evaluate intake activities and identify processes for intake that may be expanded or improved across the organization. 
  • Work closely with program teams to ensure integration of intake activities with instructional goals, volunteer engagement, student support, and career support. 
  • Actively engage with TWC program staff, volunteers, and participants to ensure that intake processes align with TWC mission, values, and strategic plan. Support volunteers who are assisting with TWC intake tasks. 
  • In all duties, demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.  

Education and experience 

  • Bachelor’s degree in social work, human services, adult education or related field – or equivalent experience – is required; MSW or Master’s degree preferred. 
  • At least 2 years of experience in social or human services. Immigrant services experience preferable. 
  • Experience or relevant educational focus in adult education, intercultural communication, community development, immigrant integration, case management, data entry, social work, or related fields. 
  • Experience working with English Language Learners, especially at beginner to intermediate levels. 
  • Ability to enlist the help of an interpreter or GLOBO language line as needed.  
  • Familiarity with cultural responsiveness and trauma-informed practices a plus. 
  • Demonstrated evidence of experience navigating conversations which may be difficult due to language, culture, and other circumstances which may lead to misunderstanding. 
  • Extensive knowledge of the regional adult education providers network preferred. 
  • Proficiency in other language[s] a plus. 
  • Demonstrated ability to implement and improve processes and systems for recruitment, enrollment, or other internal systems to enhance program and organizational functioning.  
  • Demonstrated ability for consistent data-tracking and reporting. 
  • Lived experience from immigrant and refugee communities and/or communities of color a plus.  
  • Detail-oriented, compassionate individual with strong sense of initiative and commitment to equity.   

Competencies 

  • Creative, systems thinker with ability to work across programs and with multiple functional areas (IT, evaluation, and program staff) to assess needs and design processes that effectively meet those needs. 
  • Strong interpersonal skills and emotional intelligence, including an ability to empathize, maintain composure, and provide a reassuring atmosphere. 
  • Possess strong problem-solving skills. Able to work efficiently and effectively under pressure and respond to situations with sensitivity and patience. 
  • Strong computer skills, including an understanding of cloud-based computer platforms.  Ability to use video conference tools. Familiarity with Microsoft Office Suite, SharePoint, and Salesforce a plus. 
  • Ability to collect and compile relevant information on partner and referral organizations from a variety of resources, including online research. 
  • Multi-tasking capabilities and ability to prioritize. 

Work environment 

  • Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. 
  • The Coordinator will be expected to work 50-60% of their time in-person, primarily at TWC’s Center City main office. The Coordinator may be expected to spend 10-20% of their in-person time working out of TWC’s satellite office in Northeast Philadelphia. 

Physical demands 

  • Prolonged periods of sitting at a desk and working on a computer. 
  • Must be able to lift 5-10 pounds at times. 

Affirmative Action/EEO statement  

  • The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. 
  • The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.  This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. 

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

Application Process 

This is a part-time / 25 hours per week position. Benefits include a SEPTA pass (commuter benefit) and partial vacation and holiday time after 6 months of employment. There are no health or retirement benefits for this position. Starting annual salary for this position is $31,200 per year based on skills and qualifications. This annual salary will be pro-rated for the duration of the grant period (ending June 30, 2025). 

To apply, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “Intake Coordinator.” Applications due by Friday, Sep. 27, 2024.