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Are you motivated by mission-driven work which creates meaningful change? Are you a creative problem solver with strong communication skills? Do you thrive in a fast-paced and collaborative environment? If this sounds like you, we want you on our team! Please click on job title to view full job description and ‘how to apply’ instructions.

The Welcoming Center is an equal opportunity employer. People of color, immigrants, women, LGBTQ+ candidates, and people from all other underrepresented backgrounds are strongly encouraged to apply.

Program Manager, International Professionals Program (IPP)

Reports to

Director of Workforce Development

Direct Reports

Employment Specialist (2)

Job Posting Date

January 24, 2024

Summary/objective

Reporting to the Director of Workforce Development, the IPP Program Manager ensures that program implementation decisions are driven by the organization’s mission and values to support an inclusive workforce development strategy. The Program Manager ensures project timelines are maintained, deliverables are met, and priorities are set that complement the overall efforts of the organization. Monitors trends and community needs to identify opportunities to strengthen the response and adaptation efforts of TWC and its partners.

The International Professionals Program Manager may guide participants in navigating professional work opportunities and business environments by facilitating the program curriculum and serving as an individual job coach. The Program Manager will also supervisor Employment Specialists and train program staff and volunteers.

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and an ability to adapt to intercultural communication, presenting both a professional and approachable demeanor.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical and management skills.
  • Strong program management experience including training, scheduling, and coordination of key stakeholders.
  • Demonstrated experience with compliance requirements of relevant governmental and grant-funder regulations including HIPAA privacy and confidentiality.
  • Strong computer skills, including an understanding of cloud-based computer platforms.  Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn, and other job- seeking online tools, and remote learning tools.
  • Commitment to inter-team communication and cohesiveness and sustaining a supportive and collegial culture during programmatic changes and growth. Willingness to be a part of a team where everyone’s highest and best work is a goal.
  • Strong ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups and potential employer partners.
  • Availability during evening and occasional weekend hours (evening hours until 7:30pm) for programming and rendering workforce development services.
  • Highly organized and detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisor, colleagues, and staff across programs.

 

Work environment

  • Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • Dynamic, fast-paced, and sometimes ambiguous environment

 

Physical demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 5-10 pounds at times.
  • Preferred education and experience
  • Bachelor’s degree required, master’s degree preferred – or progressive experience in adult education, corporate training, human resources, or workforce development fields.
  • Minimum of five years of progressive experience in adult education, training, educational policy, human resources, or workforce development fields
  • Minimum of two years of supervisory
  • Proven track record for maintaining program compliance with governmental and grant-funder regulations; Knowledgeable of WIOA eligibility requirements and measurable outcomes.
  • Lived or working experience with immigrant and refugee communities and/or communities of color.
  • Experience working with English Language Learners preferred.
  • Bilingual ability is a plus, though not required.

 

Affirmative Action/EEO statement

  • The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
  • The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.  This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary range

$55,000 – $58,000 annually based on skills and qualifications

How to apply

Please send cover letter and resume to jobs@welcomingcenter.org with subject line: Program Manager. Applicants must submit a cover letter and resume tailored to the job posting. Incomplete or incorrect submissions will not be reviewed or considered.

Application deadline: February 7, 2024

F/T Career Specialist - ESOL

CAREER SPECIALIST – Northeast Philadelphia

FLSA Classification

Exempt

Salary Grade/Level/Family/Range

$12,500-13,250 for 3 months

Reports to

Director of Workforce Development

Direct-Reports

None

Effective Date

April 2024 to June 2024

3-month grant-based position; Extension contingent on funding.

JOB DESCRIPTION

Summary

The Career Specialist is a full-time (40 hours per week) position on The Welcoming Center’s (TWC) Workforce Development team and plays an integral role in relationship management with program staff, participants, and external employer and training program stakeholders. In collaboration with program staff/directors/volunteers, the Career Specialist guides participants in planning for short- and long-term career goals. The Career Specialist will provide direct support to participants in TWC’s English for Job Search classes and other programming geared toward English Language Learners (ELLs), primarily in Northeast Philadelphia. The Specialist may coordinate, develop, and deliver career-related workshops and seminars that are consistent with TWC participants’ career interests and responsive to employer and/or other job training program demands.

A successful candidate for the Career Specialist position will operate effectively in a dynamic, fast-paced, and sometimes ambiguous non-profit environment; embrace diverse opinions and viewpoints; and operate from an asset-based perspective. We’re seeking someone who will strive for quality in program delivery and outcomes without sacrificing attention to individual participant needs. This role requires strong interpersonal, time management, organizational, and administrative skills as well as the ability to professionally engage external relationships with employer partners and job training programs. An ability to interact with a wide variety of people from different backgrounds with cultural competency and respect and a commitment to quality is a must. The candidate will be bilingual and/or have experience working with adult English Language Learners (ELLs).

Essential Functions

  • Demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
  • Maintains familiarity with relevant resources to assist participants with their job searches in a variety of professional and non-professional fields.
  • Showcase excellent communication and time management skills that can serve as a model to program participants.
  • Provide coaching to participants on resources for job search or accredited job training programs and for future professional success.
  • Learn participant’s education level, work history, interests and goals to recommend potential career paths, networking, volunteer, and other opportunities.
  • Collaborate closely with the ESOL & Digital Skills Instructor and the Student Support & Intake Coordinator to ensure that participants in ESOL & Digital Skills programming in NE Philadelphia receive excellent career coaching support both one-on-one and during in-class coaching activities.
  • Work with English for Job Search class volunteers to share best practices in offering participant- centered feedback and skill-building opportunities for participants when providing career search support such as resume development and job interview practice.
  • Assist in coordinating, developing, and delivering career-related workshops and seminars in Northeast Philadelphia and online that are consistent with TWC participants’ career interests and responsive to employer and/or other job training program demands.
  • Collaborate with the ESOL & Digital Skills and Workforce Development teams regarding participant goals, progress, and employment opportunities/career pathways.
  • Establish and maintain connections with other TWC programs and staff that strengthen workforce development support organization-wide.
  • Collect documents and data from participants with high attention to detail, privacy, and data integrity for all workforce development programming and services.
  • Keep current records in Salesforce and other platforms for all participants and programming details for reporting purposes; As directed, provide participant data, such as job placements and employer connections.

 

Competencies

  • Proficient in human resources recruitment/onboarding or career coaching/counseling practices, techniques, and theories.
  • Strong interpersonal skills, adaptable to intercultural communication, presenting both a professional and approachable demeanor.
  • Demonstrate integrated coaching and rapport-building; with excellent listening skills and empathy.
  • Excellent verbal, written, and telephone communication skills.
  • Strong commitment to the core values of community, collaboration, imaginative thinking and taking an asset-based, participant-centered approach.
  • Commitment to inter-team communication and cohesiveness and sustaining a supportive and collegial culture during programmatic changes and growth.
  • Strong ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups and potential employer partners.
  • Availability to work evening and occasional weekend hours with fellow teammates (evening hours until 7:30pm) for programming and rendering workforce development services.
  • Highly organized and detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisor, colleagues, and staff across programs.
  • Strong computer skills, including an understanding of cloud-based computer platforms.
  • Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn, and other job- seeking online tools, and remote learning tools.

 

Required education and experience

  • Bachelor’s degree or equivalent experience required in human resources, business, intercultural communication, education, or other relevant field.
  • Minimum of 2 years of experience in workforce development or human resources such as job placement, training job search/career readiness skills, creating career development plans, screening applications, interviewing, and hiring.
  • Minimum of 1 year demonstrated experience or equivalent training in career pathway development or one-on-one job search coaching.
  • Lived or working experience with immigrant and refugee communities and/or communities of color.
  • Experience working with English Language Learners.
  • Bilingual ability is a plus, though not required.
  • Familiarity with Northeast Philadelphia communities, organizations, employers, and job search resources a plus.

 

Work environment

  • A dynamic, fast-paced, and sometimes ambiguous non-profit environment
  • Operates in a professional hybrid office environment involving 3 days in-person and 2 days virtual work. This role routinely uses standard office equipment and virtual platforms such as computers, phones, photocopiers, filing cabinets, Microsoft Teams, and Zoom.
  • Travel is required. Career Specialist will work in-person at TWC’s main office in Center City and the PATH@1919 satellite site in Northeast Philly.

 

Physical Demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Prolonged periods of standing and facilitation in a classroom setting.
  • Must be able to lift 5-10 pounds at times.

 

Affirmative Action/EEO Statement

The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and hours

  • $50,000-53,000 (Maximum wages of $12,500-13,250 for remaining contract period)
  • Grant funded, three (3) month contract (April 2024 to June 2024)

How to apply

Please send cover letter and resume to jobs@welcomingcenter.org with subject line: Career Specialist, Northeast Philly. Applications must include a cover letter and resume tailored to this job posting.

Incomplete applications will not be considered. Please send any inquiries or questions via email.

Applications due by Tuesday, March 12.