Join The Team - The Welcoming Center

Join Our Team!

Are you motivated by mission-driven work which creates meaningful change? Are you a creative problem solver with strong communication skills? Do you thrive in a fast-paced and collaborative environment? If this sounds like you, we want you on our team! Please click on job title to view full job description and ‘how to apply’ instructions.

The Welcoming Center is an equal opportunity employer. People of color, immigrants, women, LGBTQ+ candidates, and people from all other underrepresented backgrounds are strongly encouraged to apply.

Employment Specialist & Intake Coordinator

Job Title: Employment Specialist & Intake Coordinator

Salary: Full-time, $50,000-$57,000 annually, commensurate with experience

FSLA Classification: Non-Exempt

Reports to: International Professionals Program Manager

Direct Reports: None

Anticipated Start Date: April 2026

Who We Are

Founded in 2003, The Welcoming Center (TWC) envisions a stronger, more vibrant nation enriched by the contributions of immigrants. With the success of our participants, we promote prosperity for all. We welcome immigrants as neighbors and leaders. Together, we create pathways to economic growth and strengthen the fabric of our communities. To learn more about our programs and what we offer visit: The Welcoming Center

Work Readiness: The Work Readiness team supports immigrants and refugees in building career pathways, professional networks, and job search skills through sector-based partnerships with employers in high-demand industries.

Position Overview

The Employment Specialist and Intake Coordinator (ESIC) is a full-time position on the Work Readiness team and plays an integral role in relationship management with program staff, participants, and external employer stakeholders. In collaboration with the program manager, staff, and volunteers, the ESIC is responsible for supporting Work Readiness participants in their job search and career development process. The ESIC will work closely with participants to assess their skills, develop individualized employment plans, and connect them with suitable job opportunities and career development resources. Additionally, the ESIC will support the Program Manager in coordinating services across the team. The role involves both direct service and partnership building with local employers.

Essential Functions & Responsibilities

In all duties, demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
Under the supervision of the Program Manager, facilitates workforce programming that is consistent with the goals of the curriculum and assists in the development and maintenance of coaching standards based on best practices for English Language Learners (ELLs).
Lead the outreach, intake and enrollment process for Work Readiness programming, in coordination with other staff.
Serve as the first point of contact for prospective participants; conduct intake interviews and assess eligibility for services.
As a part of outreach, intake and program administration, collect various forms of data from participants, volunteers, and employers with high attention to detail, privacy and data integrity.
Coordinate services across Work Readiness programming by facilitating team meetings and activities around employer engagement, group events, workshops, and check-ins.
Conduct initial assessments to identify program participants’ skills and career goals and work with them on a plan for how to achieve those goals.
Work closely with the Employer Partnership Coordinator and other staff to identify and share resources and job opportunities concerning our job seekers. Using best practices for individual coaching, the ESIC will provide one-on-one coaching to participants on resources for job search or accredited job training programs and future professional success.
Maintains familiarity with the resources to assist participants with their job searches in a variety of professional and non-professional fields.
Support participants in understanding and navigating U.S. workplace norms, credentialing processes, and sector-specific job markets.
Support participants in identifying transferable skills from one profession to another unrelated profession, as well as providing job readiness training. This includes tackling large issues such as career exploration and decision making, as well as tactical skills such as resume and cover letter writing, interviewing, networking, and application preparation.
Using best practices for individual coaching the ESIC will provide individualized employment coaching to participants, including résumé and cover letter assistance, interview preparation, and job search strategy.
Keep current records in Salesforce and other platforms for all participants and programming details. Provide data internally as requested.
Organize networking events and attend job fairs to connect employers with potential candidates.
Assist in alumni community building efforts through outreach, communication, planning activities, and long-term support, collaborating with all programming within the organization.

Qualifications

This role is ideal for a program leader ready to operate at a strategic level while remaining close to implementation.

Required Competencies

Lived experience from immigrant and refugee communities and/or communities of color.
Bachelor’s degree required in human resources, business, intercultural communication, education, or another relevant field.
Demonstrated experience or equivalent classroom training in career pathway development, one-on-one coaching, and tutoring.
Demonstrated ability to effectively facilitate or give presentations.
Experience working with English Language Learners desirable.
Bilingual in any other language other than English, desirable but not required.

Preferred Competencies

Understanding of career coaching/counseling practices, techniques, and theories. Attend related continued education opportunities for professional development such as associations, meetings, and conferences. Ability to share knowledge, expertise, and learnings with colleagues and participants.
Strong interpersonal and communication skills and demonstrated experience working with a wide range of constituencies in a diverse community.
Experience working with ELLs is desirable.
Demonstrated initiative and creativity in program planning and implementation, especially regarding participant outreach and job search.
Strong commitment to the core values of community, collaboration, imaginative thinking, and taking an asset-based, participant-centered approach.
Ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups, and potential employer partners.
Availability to share evening and weekend hours with fellow teammates (evening hours until 7:30 up to two times per week) for programming.
Highly organized and detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisors, colleagues, and staff across programs. Ability to manage files and data in consistent ways so that file-sharing is efficient.
Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn, and other job-seeking online tools, and remote learning tools.

Work Environment

Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Occasional travel is possible when attending conferences and representing the organization at various events.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the ADA and the Pennsylvania Human Relations Act (PHRA).
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing and facilitation in a classroom setting.
Must be able to lift 5-10 pounds at times.

Equal Employment Opportunity Statement

The Welcoming Center is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from individuals with lived experience as immigrants or refugees.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at The Welcoming Center is at-will and may be terminated at any time, with or without cause or notice, by either the employee or the organization.

FEATURED BENEFITS

The Welcoming Center offers a comprehensive and competitive benefits package designed to support employee well-being and work-life balance, including:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Employer Match
Paid Time Off (Vacation, Sick Leave, and Personal Days)
Paid Holidays
Short-Term and Long-Term Disability Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Commuter Benefits
Hybrid Work Schedule

HOW TO APPLY

To apply, please send your resume and cover letter to jobs@welcomingcenter.org with the subject line: “Employment Specialist and Intake Coordinator.” Applications will be reviewed on a rolling basis. No phone calls please.

Centralized Intake Specialist

Job Title: Centralized Intake Specialist

FSLA Classification: Exempt

Reports to: Chief Operating Officer (COO)

Direct Reports: None

Anticipated Start Date: April 2026

Who We Are

Position Overview

The Centralized Intake Specialist serves as the primary point of entry for individuals seeking services through The Welcoming Center, and leads the collaborative design and implementation of a centralized intake process across programs. This role is responsible for guiding and aligning intake workflows, eligibility pathways, referral structures, and system alignment to ensure equitable access and a welcoming, culturally responsive, and trauma-informed experience.

Working in collaboration with program teams, Participant Support staff, Strategy & Impact, and IT, the Centralized Intake Specialist provides leadership and accountability in shaping, refining, and implementing centralized intake practices while also delivering hands-on intake services. The role combines operational execution and shared leadership and accountability for the effectiveness and ongoing evolution of the centralized intake model across the organization.

Essential Functions & Responsibilities

Conduct initial intake conversations and collect, document, and manage core intake information to understand participants’ goals, strengths, needs, and barriers.
Determine program eligibility and coordinate next steps, including scheduling and warm handoffs to program teams.
Maintain a strong working knowledge of all Welcoming Center programs, schedules, and cohort timelines.
Communicate program options clearly and compassionately to participants.
Lead the collaborative design, development, and implementation of a centralized intake process across programs including aligning on intake structure and system framework in partnership with cross-functional teams.
Determine and establish intake workflows, eligibility pathways, referral processes, and program handoffs.
Coordinate with Programs, Strategy & Impact, and IT to direct the development and optimization of intake forms and related tools (e.g., Jotform, Salesforce) to ensure accurate routing, data integrity, and system effectiveness.
Utilize and maintain the Salesforce referral database and collaborate with Participant Support staff to ensure referral relationships and information remain current and coordinated.
Lead coordination of internal and external pathways to ensure consistency and alignment across programs.
Research, update, and maintain accurate referral information, including conducting periodic outreach to referral partners.
Monitor and manage the designated intake email inbox and route information appropriately.
Monitor intake data flows and system performance, identify opportunities for improvement, and drive implementation of agreed-upon process enhancements in collaboration with relevant teams.
Accurately enter and maintain participant and referral data in Salesforce and other systems.
Conduct initial volunteer intake and matching in partnership with program teams, with volunteer coordination treated as a secondary or phased responsibility based on capacity and organizational priorities.
Develop, maintain, and continuously refine a centralized intake form and clearly defined downstream routing to program-level intake steps.
Maintain accountability for the consistency, effectiveness, and ongoing evolution of the centralized intake system in alignment with organizational leadership.

Position Requirements

Bachelor’s degree in public administration, social work, nonprofit management, organization development, or a related field, or equivalent combination of education and progressively responsible experience required.
3-5 years of experience in intake coordination, systems implementation, operations improvement, case management, or related operational roles.
Demonstrated experience leading or supporting cross-functional process design, systems improvement, or operational implementation initiatives.
Strong interpersonal, verbal, written, and telephone communication skills
Demonstrated ability to work effectively with individuals from diverse cultural, linguistic, and socioeconomic backgrounds
Strong organizational skills and attention to detail
Ability to manage sensitive conversations with empathy, patience, and professionalism
Proficiency with cloud-based tools and databases (e.g., Microsoft Office, SharePoint, Salesforce, or similar systems)

Preferred Education & Attributes

Coursework or experience in adult education, social work, community development, immigrant integration, or related fields
Experience working with English language learners or immigrant communities
Familiarity with culturally responsive and trauma-informed practices
Experience navigating complex conversations across language and cultural differences
Mission alignment with The Welcoming Center’s values and commitment to equity

Work Environment

This position operates in a professional office and/or remote environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

The work environment is dynamic, fast-paced, and may involve ambiguity. This role may require regular use of interpretation services (such as Globo or similar platforms) to support effective communication with participants and community members with diverse language needs.

Physical Requirements

Prolonged periods of sitting and working at a computer
Ability to lift up to 5–10 pounds, as needed
Standing or walking for extended periods, as required
Bending, kneeling, or reaching as necessary
Occasional travel to satellite offices or community sites, as needed

Compensation & Benefits

The salary range for this full-time position is $50,000–$65,000 annually, commensurate with experience and aligned with organizational guidelines.

The Welcoming Center offers a comprehensive benefits package for eligible employees, which includes:

Paid Vacation and Sick Time
12 Paid Holidays
Commuter Benefit Program
Additional benefits per eligibility

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice, consistent with organizational needs.

Equal Employment Opportunity Statement

The Welcoming Center is an equal opportunity employer and does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Specialist & Program Engagement Coordinator

Department: Work Readiness

Reports to: IPP Program Manager

Employment Type: Full-Time

FLSA Classification: Non-Exempt

Hourly Range: $24.00 – $31.00

About The Welcoming Center

The Welcoming Center (TWC) is a Philadelphia-based 501(c)(3) nonprofit founded in 2003. TWC welcomes immigrants as neighbors and leaders and creates pathways to economic growth by opening doors of opportunity for immigrants of all backgrounds, education, and skill levels. Through four core program areas — English & Digital Skills, Work Readiness, Entrepreneurship, and Community Leadership — TWC helps immigrants build skills, confidence, and agency to achieve economic mobility. To date, TWC has served over 17,000 people from more than 150 countries.

Position Summary

The Employment Specialist & Program Engagement Coordinator (ESPEC) is a full-time position on the Work Readiness team and plays an integral role in relationship management with program staff, participants, and external employer stakeholders. In collaboration with the program manager, staff, and volunteers, the Employment Specialist & Program Engagement Coordinator is responsible for supporting participants in their job search and career development process. The ESPEC will work closely with participants to assess their skills, develop individualized employment plans, and connect them with suitable job opportunities and career development resources. This is a dynamic, cross-functional role that involves both direct service and leading key initiatives including volunteer engagement, mentoring programs, the design and facilitation of career development workshops and events, and partnership building with local employers.

Key Responsibilities

In all duties, demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
Under the supervision of the Program Manager, facilitates workforce programming that is consistent with the goals of the curriculum and assists in the development and maintenance of coaching standards based on best practices for English Language Learners (ELLs).
Support intake assessments to identify program participants’ skills, and career goals and work with them on a plan for how to achieve those goals.
Work closely with the Employer Partnership Coordinator and other staff to identify and share resources and job opportunities with our job seekers.
Using best practices for individual coaching, the ESPEC will provide individualized employment coaching to participants, including résumé and cover letter assistance, interview preparation, and job search strategy.
Support participants in identifying transferable skills from one profession to another unrelated profession, as well as providing job readiness training. This includes tackling large issues such as career exploration and decision making, as well as tactical skills such as resume and cover letter writing, interviewing, networking, and application preparation.
Keep current records in Salesforce and other platforms for all participants and programming details. Provide data internally as requested.
Assist in alumni engagement efforts through outreach, communication, planning,networking and professional development events, and long-term support, in collaboration with other programming within the organization.
Support the Program Manager and the Strategy & Impact Team in program revisions and design to ensure performance goals are met.
Support the Program Manager with volunteer management efforts, which include but are not limited to outreach, recruitment, and retention.
Together with the Program Manager, design, launch, and manage volunteer and mentorship initiatives to support participants’ career growth.
Recruit, onboard, and train volunteers and mentors, ensuring alignment with program goals.
Match participants with mentors and volunteers. Monitor and support matches and outcomes.
Track and evaluate engagement metrics for volunteer programs, workshops, and participant outcomes.
Collaborate with team and volunteers to revise and enhance training curriculum to reflect evolving labor market trends and participant needs.
Organize networking events and attend job fairs to connect employers with potential candidates.
Create and facilitate post-class workshops (e.g., networking, workplace culture, contract negotiation, paystub and benefits understanding, etc).

Qualifications

Understanding of career coaching/counseling practices, techniques, and theories. Attend related continued education opportunities for professional development such as associations, meetings, and conferences. Ability to share knowledge, expertise, and learnings with colleagues and participants.
Strong interpersonal and communication skills and demonstrated experience working with a wide range of constituencies in a diverse community.
Experience working with ELLs is preferred.
Demonstrated initiative and creativity in program planning and implementation, especially regarding participant outreach and job search.
Strong commitment to the core values of community, collaboration, imaginative thinking,and taking an asset-based, participant-centered approach.
Demonstrated ability to build partnerships with volunteers, mentors, and employers.
Ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups, and potential employer partners.
Availability to share evening and weekend hours with fellow teammates (evening hours until 7:30 up to two times per week) for programming.
Highly organized and detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisors, colleagues, and staff across programs. Ability to manage files and data in consistent ways so that file-sharing is efficient.
Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn, and other job-seeking online tools, and remote learning tools.

Working Conditions & Physical Requirements

Work Schedule	This is a FT position expected to work 40 hours per week.
Travel Required?	Local (Philadelphia region)
Physical Requirements	Sedentary/desk, Light lifting (under 25 lbs)

Compensation & Benefits

The Welcoming Center offers a competitive nonprofit compensation package that includes:

Health, dental, and vision insurance (for eligible positions)
Paid time off and holidays
Professional development opportunities
A mission-driven work environment committed to immigrant inclusion

Equal Opportunity Statement

How to Apply

To apply, please send your resume and cover letter to jobs@welcomingcenter.org with the subject line: “Employment Specialist & Program Engagement Coordinator.” Applications will be reviewed on a rolling basis. No phone calls please.